Service — Our most important obligation
Our staff of full-time Field Service Technicians is expert in every aspect of maintenance and repair of protein recycling and other types of processing equipment (including welding capability that meets ASME Code Section VIII requirements) and has in-depth experience in rendering plant operation. With all the specific tools necessary to maintain, repair and upgrade Dupps machinery properly and efficiently, we can quickly bring your system and equipment up to peak efficiency with a minimum of downtime. Dupps maintains the rendering industry’s largest field service staff, with worldwide coverage.
“We’ll never leave our customers hanging. Whether we’re helping them over the phone or paying them a visit, we’re always there." Larry Tully, Field Service Manager
The Dupps Parts Department, with a full inventory of maintenance and repair parts, stands ready for the fastest possible response, often within twenty-four hours of a call. Because replacement part availability is critical — even a small, inexpensive part can shut a plant down — our customers can call Dupps twenty-four hours a day, seven days a week. If needed, parts can be shipped overnight or loaded onto one of our own trucks for immediate shipment. This also means that customers don’t need to keep a large spare parts inventory themselves, because they can rely on Dupps to have parts in stock.
“We make a top-quality product. But to me, service comes first, and that’s what we’re really providing." Steve Townsend, Customer Service Representative
The Dupps VIP (Vessel Inspection Program) is a comprehensive schedule of planned equipment maintenance and periodic evaluation to minimize downtime throughout the service life of Dupps equipment. If you own a Supercookor®, Equacookor® or Dupps batch cooker, the Dupps VIP is your best assurance of continued dependable performance.
• VIP includes a complete regimen of the inspections, reports and recommendations you need to monitor and evaluate the condition of cooker pressure vessels.
• Periodic inspection, normally once a year, is vital because process materials gradually wear down a vessel’s tube walls, stiffeners and inner shell, and wash away weld metal. Eventually, this reduces the vessel’s operating pressure rating and structural integrity.
• With VIP, customers get all the information they need to avoid failure and expensive downtime, as well as meet OSHA 1910.119 requirements for the mechanical integrity of pressure vessels. For more information on the VIP, please call the Dupps Field Service Department at (937) 855-6555 or email ltully@dupps.com
